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  Guaranteed and Return of Goods

RealDoll Canada gives you the best guaranteed by the most stringent standards in the industry.
All dolls will be replaced if there is a defect or anomaly or if there is a model error, it will be replaced at no cost.

Please follow the recommendations for any return or replacement request.

1. The request for return must be made within 2 days after your received order

2. You must provide video evidence to know the exact problem.
3. The doll should not be used for personal purposes
4. The doll must be in its original packaging and as received
5. Send a photo of the dolls in their packaging before closing the box
6. FedEx Return Mail Copies will be sent to you as a PDF file
7. You must have a printer or go to a copy center for printing the documents affixed to the box
8. On postage proof duly made we will send you our FedEx carrier for pickup

Additional note
Note that the dolls returned for production error will be found on the auction market.
We take no responsibility for contagious diseases of the returned products.
All the dolls an identification number that allowed us to trace the history.
You fully accept the responsibility for the returned product if lawsuits could be made accordingly.
We can not give any guarantee if it has been used for personal purposes.
The replacement will be made only upon receipt of your order at our warehouse.


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Contact information

Contact web: Contact
Email / Courriel:
Direct line (800) 700-0327 / WhatsApp: 514-730-8156

86 Des Entreprises, Boisbriand, Local 105 Québec, Canada, J7G 2T3
Monday to Friday 9:00AM a 4:30PM

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